I have traded a $200k account with Dukascopy for more than six months. Nothing but problems! Their spreads are excellent. The issue is that their platform (software, servers, or their internet) is always disconnecting, not executing trades, etc.. I have waited for more than 5 hours for the market to reach a point where I wanted to execute a trade only to get their platform sit idle and finally tell me it failed to execute the transaction. I have had open positions and then get disconnected and be unable to access my account and shed big money when the place moved from profitable (when I wished to exit) to a loss.
Their platform is not ready for use. I have confirmed that they don't have servers multiple internet providers to ensure reliable service. It seems as though they care about their fees and commissions and therefore are willing to experiment with their clients money, hoping that one day they will eventually receive their platform to become dependable.
If you're inclined to throw $10k in to exchange with them and be one of the Guinnea Pigs, then you may get lucky. But if you are a serious trader, you need to focus on the markets and your egies without having to fight the trading platform too.
If anyone knows a fantastic broker/ECN to work with, please allow me to know! I have some substantial accounts I need to loe a home for.
Thanks.
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